An active order can be canceled or changed at the discretion of the seller.

We recommend you to contact him directly and discuss the details as soon as possible.

If the item received differs from the ordered item, we recommend that you refuse the parcel upon delivery. If you have accepted the parcel, contact the seller and inform him about the received parcel.

All responsibility lies with the seller of the product / service.

Trenwood does not engage in entrepreneurial activity, does not sell any products / services and is not a participant in the commercial relationship between the seller and the buyer. Accordingly,  we are not responsible for any aspects related to the goods or services posted by the sellers.

Any disagreements regarding the products / services posted on the trenwood.com platform are resolved by the seller and the buyer in accordance with the legislation and agreement of the parties.

Contact us for more details:[email protected]

Describe the situation in as much detail as possible, mentioning the order date, the status of the product received / the level of service received and the reason for the report. Our team will analyze the details and come back with an answer.

Of course!

  1. You will not need to fill in all the fields to purchase. You will buy faster and easier;
  2. You can make a list of preferences for the future;
  3. You will be able to see the history of orders placed;
  4. You will receive news from trenwood.com about interesting events, new products and services, discounts.